The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Locker room
Lift
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Car hire
Laundry
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Room features
Air conditioning
Heating
Mini-bar
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Valverde, 14,
Madrid,
Spain,
28004,
Community of Madrid
Map view
street view
Valverde, 14,
Madrid,
Spain,
28004,
Community of Madrid
City landmarks
Museum
Prado National Museum
1.5
km
Square
Plaza Mayor
920 m
Square
Puerta del Sol
630 m
Palace
Royal Palace of Madrid
1.4
km
Plaza de la Independencia
Parque del Retiro
1.2
km
Museum
Museo Nacional Thyssen-Bornemisza
1.1
km
Park
El Retiro Park
1.4
km
Public Building
Cybele Palace
1.2
km
Museum
Plaza de Cibeles
1.1
km
Calle Ponzano tapas
2.3
km
Museum
Museo Nacional Centro de Arte Reina Sofia
1.9
km
Church
Real Basilica de San Francisco el Grande
1.9
km
Calle Alcala 42
Circulo de Bellas Artes
690 m
Garden
Royal Botanical Garden of Madrid
1.6
km
Church
Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales
600 m
Opposite Palacio Real
Plaza de Oriente
790 m
Square
Plaza de Santa Ana
940 m
Paseo del Pintor Rosales
Templo de Debod
1.7
km
Theatre
Teatro Real
940 m
Library
Museum of the National Library
1.2
km
Museum
CaixaForum Madrid
1.7
km
Museum
National Archaeological Museum
1.5
km
Church
Catedral de Sta Maria la Real de la Almudena
1.5
km
Paseo del Prado Paseo Del Prado
Paseo del Prado
1.1
km
Museum
Museo Sorolla
2.0
km
Park
Neptune Fountain
1.2
km
Paseo de la Republica de Cuba 4 Parque Del Retiro
Palacio de Cristal
2.3
km
Calle de Ferraz
Temple of Debod
2.8
km
Nearby
Casino
Gran Via
250 m
Museum
Museo de Historia de Madrid
590 m
Restaurants
7 i
10 m
Calle Valverde 14 7 Islas Hotel
La Gastro de Chema
140 m
Calle del Barco 7
Horno San Onofre
80 m
Calle de San Onofre 3
Malvy's Shakes
70 m
Calle de San Onofre 6
Celicioso Hortaleza
250 m
Calle Hortaleza 3
MU El Placer de la Carne
310 m
Calle Chinchilla 3
Cafe de la Luz
160 m
8 Calle de la Puebla
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Clean
Friendly staff
Noise
Limited soundproofing
7.8/10
Very good
Rooms
7.7
Location
9.2
Service
8.4
Dining
7.1
Guest reviews
7.8/10
based on 17 reviews
4.5/5
based on 1919 reviews
8.9
8.9/10 based on 4717 reviews
#81 of 490 hotels in Madrid based on Tripadvisor
Bill
United States,
March
2024
8.6/10
I had a wonderful stay at this hotel! The rooms were spacious and clean, although soundproofed windows would have been a nice addition. The staff was incredibly welcoming and attentive, making my visit very comfortable. The location was perfect, central with plenty of bars and restaurants around, and even a little supermarket opposite the hotel. The dining options were simple but delicious, especially the artisan bread and homemade granolas. However, the noise from bin collection in the early morning was a bit disruptive.
Rooms
8.0
The rooms were very clean and of a good size with a terrace. They were pretty soundproof although some noise from guests in the hallway could be heard.
Service
9.0
The staff were extremely helpful, welcoming, and attentive. They made sure I had everything I needed during my stay.
Location
9.0
The location was exceptional, close to everything by foot and a great base to explore the city. The only downside was the noise due to bin collection in the early hours.
Dining
8.0
The dining experience was great with delicious choices, especially the artisan bread and homemade granolas. It was a perfect start to the day.
Facilities
The hotel facilities were well-maintained and added to the overall comfort of my stay.
Clean
Noise
Billy
United Kingdom,
March
2024
9.0/10
The hotel exceeded my expectations with its fantastic location, friendly staff, and comfortable rooms. While the dining experience was satisfactory, the overall value for money was great. The facilities were well-maintained and enjoyable.
Rooms
9.0
The rooms were spacious, modern, and very clean, providing everything I needed for a comfortable stay.
Service
9.0
The staff was incredibly welcoming and service-oriented, always ready to assist with any requests, making my experience truly enjoyable.
Location
10.0
The hotel's location was excellent, with easy access to various sights, restaurants, and cafes; perfect for exploring the city.
Dining
8.0
The dining options were varied and satisfying, offering a good selection to suit different preferences.
Facilities
9.0
The hotel's facilities were top-notch, providing everything I needed for a relaxing and convenient stay.
Matt
United States,
March
2024
7.6/10
The hotel had a mix of positives and negatives. The rooms, although clean and with a comfortable bed, were a bit loud and small with an obstructed view. On the bright side, they were very clean and exceeded my expectations. The service was mostly excellent with a responsive staff, especially the barman, although there were instances of inaccurate information provided. The location was perfect, being near Gran Via metro station and offering a peaceful retreat despite being in El Centro Madrid. The dining experience had its ups and downs, catering to different dietary preferences but falling short of 4-star quality in some aspects. Overall, the hotel offered a comfortable stay with a few areas needing improvement.
Rooms
8.0
The room was better than expected with a nice bathroom and a very comfortable bed, despite being small and lacking natural light.
Service
7.0
The service was attentive, and the staff really went out of their way to assist us, although there were a few instances of inaccurate information provided.
Location
9.0
The location was perfect for exploring Madrid, being close to Gran Via and away from the hustle and bustle.
Dining
6.0
The dining options varied, but some areas fell short of expectations for a 4-star hotel breakfast experience.
Facilities
8.0
The hotel offered the essential facilities needed for a comfortable stay.
Julie
United Kingdom,
February
2024
8.4/10
The hotel's location is superb, right in the heart of Madrid with easy access to Gran Via. The rooms are quiet, spacious, and well-equipped, but some may find the view of the interior court a bit lacking. Service is generally excellent, with helpful and pleasant staff, though there was a slight hiccup with printing support. Dining options are good but may come at a higher price. Overall, a great choice for those looking for a convenient stay in Madrid.
Rooms
8.0
The rooms were comfortable, and we appreciated the availability of snacks and drinks. However, the view from the window was limited to the interior court, affecting the natural light.
Service
9.0
The staff was very helpful and pleasant. They were always available when we needed assistance, even after the refurbishment. Just a minor issue with printing support.
Location
10.0
The hotel's location on Gran Via is fantastic, right in the center of Madrid with easy access to various shops and attractions.
Dining
7.0
The dining experience was good, though some might find it pricey. The friendly staff made up for any shortcomings in the dining options.
Facilities
8.0
The hotel offers various facilities like room service, car hire, and airport shuttle services for added convenience.
Jim
United Kingdom,
December
2023
8.0/10
The hotel had small and dark rooms with noise in the morning, but they were spacious and had room for suitcases. The service was polite and incredibly helpful, with flexibility around booking errors. The location was central and ideal for exploring Madrid. The dining experience offered a stunning ambiance and freshly squeezed orange juice, though a local eatery might be preferred. The facilities were well-equipped.
Rooms
7.0
The rooms were small and dark, with noise in the morning, but they were spacious and had room for suitcases.
Service
9.0
The service was polite and incredibly helpful, with flexibility around booking errors.
Location
8.0
The hotel was very central for everything and good value compared to other hotels in the area. I would definitely stay here again.
Dining
8.0
The dining experience was stunning down through a walled garden into an area with freshly squeezed orange juice, all kinds of fresh fruit and grains and fried eggs.
Facilities
The facilities were well-equipped.
George
United States,
November
2023
6.4/10
My stay at the hotel was a mixed experience. While the location was very convenient, near the Gran Via station and close to key attractions, the rooms suffered from noise issues due to thin walls and the busy road outside. Although the service was friendly and helpful, the overpriced breakfast and hotel amenities could have been better.
Rooms
6.0
The soundproofing in the rooms was pretty good, but the noise from guests in the hallway and the street outside was a downside. The rooms themselves felt old and could use some updating.
Service
7.0
The service staff were friendly, professional, and went out of their way to assist with booking activities like flamenco shows and taxis. However, some services like room service and car hire were pricier than expected.
Location
8.0
The location was excellent for exploring the city on foot, with easy access to Malasaña and Justicia neighborhoods, as well as being well-connected by the metro. However, being close to the bustling Gran Via meant dealing with noise pollution.
Dining
5.0
The hotel's dining options, while offering a central location and trendy decor, were overpriced for the quality. Some expected items like fresh juices were missing, detracting from the overall dining experience.
Facilities
6.0
The hotel had a bar and trendy decor throughout, but the lack of some basic amenities and the overpriced offerings made the overall value questionable.
Convenient Location
Noisy Rooms
Danny
United States,
October
2023
6.6/10
My stay at the hotel was a mix of highs and lows. The room felt cramped and reminded me of a prison cell, with thin walls and no real amenities. However, the location was superb, right in the heart of the city, and the staff went out of their way to assist me whenever I needed help.
Rooms
5.0
The room felt cramped and prison-like, with thin walls and no real amenities.
Service
8.0
The staff was courteous and always ready to assist me with whatever I needed.
Location
9.0
The location couldn't be better, right in the heart of the city with easy access to all the main attractions.
Dining
5.0
The dining experience was substandard, not living up to the expectations of a 4-star hotel.
Facilities
7.0
The hotel offers a range of services, from room service and car hire to laundry and airport shuttles.
Bobby
United States,
September
2023
8.8/10
I had a great stay at this hotel. The rooms were not only clean and comfortable but also surprisingly well-equipped. The breakfast was delicious, offering a wide selection to start the day right. The service was exceptional, particularly with travel arrangements. The central location made exploring Madrid convenient while enjoying a peaceful setting away from the bustling streets.
Rooms
8.0
The rooms were clean and had all the necessities available in the room.
Service
9.0
The staff was very helpful in travel arrangements.
Location
9.0
The location was very central just off Gran Via, only a few minutes from the metro, with no noise from the street or nightclubs.
Dining
9.0
The breakfast was great, offering a wide selection of both savory and sweet options.
Facilities
9.0
The hotel facilities were fantastic, offering everything I needed for a comfortable stay.
Geoff
United Kingdom,
September
2023
9.0/10
I felt like I was in a dream at this hotel, thanks to the beautifully designed rooms and the lovely private terrace. The plant arrangements added a special touch. The service was exceptional, with thorough daily room cleaning and helpful recommendations. The location was amazing, making it easy to explore everything in Madrid. The dining experience, while good, could get a bit busy at times. Overall, a wonderful stay with great value.
Rooms
9.0
The rooms were like a dream with thoughtful design, clean, and well set up. The private terrace was a fantastic spot to unwind after a day of exploring the city.
Service
9.0
The staff was friendly and went above and beyond in providing assistance. From room cleaning to helpful recommendations, the service was top-notch.
Location
10.0
The location was amazing and very central, making it convenient to reach all the main tourist spots by foot. The quiet street and beautiful garden added to the charm of the surroundings.
Dining
8.0
The dining experience was good overall, but it could get a bit busy at peak times. The quality of coffee matched that of independent baristas.
Facilities
The hotel offered all the necessary facilities for a comfortable stay, with a nice environment to relax and enjoy.
beautiful design
busy dining
Jamie
United Kingdom,
September
2023
8.8/10
I had a wonderful stay at the hotel. The rooms were comfortable, super clean, and surprisingly quiet despite the central location in Madrid. The service was top-notch, and the staff were not only welcoming and helpful but went above and beyond to assist. The location was amazing, right in the heart of the city with easy access to all the attractions. The dining experience could use some improvement, but overall, it was a fantastic experience.
Rooms
9.0
The rooms were comfortable and exactly as shown in the pictures.
Service
9.0
The staff seemed to go out of their way to assist, making the service exceptional.
Location
10.0
The hotel's location couldn't be better, right in the center of everything in Madrid.
Dining
7.0
The dining experience was decent, with a good selection of typical local dishes, but it could be improved overall.
Facilities
9.0
The hotel offered a variety of facilities to ensure a comfortable stay.
Chris
United Kingdom,
September
2023
7.4/10
My stay at the hotel was quite a mixed experience. The rooms were clean and comfortable, but fell short of my expectations in terms of size, equipment, and toiletries. The service was welcoming in general, but I encountered some loud disturbances in the street during the night. The location was perfect, offering proximity to many attractions, although some aspects made it less than ideal for the price. The dining options were delicious but lacked variety. Overall, it was a stay with ups and downs.
Rooms
7.0
The rooms were clean and comfortable but smaller than expected, lacking certain amenities.
Service
6.0
The staff was welcoming overall. However, there were some disturbances in the street during the night.
Location
9.0
The location was perfect, close to major attractions and lively neighborhoods.
Dining
8.0
The dining options offered delicious choices but could be more varied.
Facilities
7.0
Fred
United Kingdom,
August
2023
8.2/10
The hotel offers spacious and comfortable rooms with a fantastic array of amenities like soft drinks and coffee, but the decor may not be to everyone's taste. The service is top-notch, with extremely friendly and helpful staff who go out of their way to assist guests. The location is prime, filled with charming cafes and shops, with easy access to popular city landmarks, although it can get noisy at night. Dining options are satisfactory, though not on par with higher-rated hotels. Overall, a great value for money stay with some minor drawbacks.
Rooms
8.0
The rooms are very clean, comfortable, and spacious, with lovely bathrooms and added extras like soft drinks and coffee.
Service
9.0
The service is very friendly and helpful, with staff fluent in English and attentive to guest needs.
Location
9.0
The location is excellent, centrally situated near popular areas like Cheuca and Malasaña, offering easy access to public transport and surrounded by cafes and shops.
Dining
7.0
The dining covers are tasty, but the overall dining experience may not meet the expectations of a higher-rated hotel.
Facilities
8.0
The facilities include a fireplace in the lobby, a friendly bar staff, and various convenient services like room service and car hire.
John
United States,
July
2023
8.4/10
I was pleasantly surprised by this hotel! The rooms were quiet and more comfortable than expected, giving me a luxurious feel at a great price. However, the lack of drawers meant clothes had to be either on display or left in the suitcase.
Rooms
9.0
The rooms exceeded my expectations with their comfort and tranquility. Felt like a 5-star experience.
Service
8.0
The staff were very friendly and helpful, especially the receptionists and waiters. Though, there were some noises in the morning from other rooms that were a bit disruptive.
Location
10.0
The hotel's location was superb, right in the heart of the city near Gran Via. It's a perfect base for exploring Madrid's main attractions within walking distance.
Dining
6.0
The breakfast was not included in the rates, which was a drawback considering the high price of 15.50 euro. It was sufficient, but not exceptional.
Facilities
9.0
The hotel offers all necessary facilities for a comfortable stay.
Great location
Expensive breakfast
Kathleen
United Kingdom,
July
2023
8.2/10
The hotel had wonderful rooms with extra little luxuries, but they were a little small and lacked a desk. The service was extremely helpful and welcoming, offering excellent services. The location was exceptional, being quiet and central, although it required changing rooms for a quieter stay due to noise in the early morning. The dining experience was nice but somewhat costly. Overall, a nice stay with minor room size concerns and some noise issues.
Rooms
8.0
The rooms were pretty soundproof, although guest voices could be heard in the hallway. They were wonderful with extra little luxuries but were a little small and lacked a desk.
Service
9.0
The service was extremely helpful, welcoming, and attentive, with beds comfortable and excellent services.
Location
9.0
The location was exceptional with the bonus of being quiet and very central, offering good value although a room change might be necessary for a quieter environment. There were many shops, restaurants, and bars nearby.
Dining
7.0
The dining experience was nice but somewhat costly, offering a good selection. Breakfast was not included.
Facilities
8.0
The hotel's facilities were nice all the way around, providing recommendations on restaurants and other services.
Kate
United Kingdom,
June
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were comfortable and clean with some nice design features and lots of hangers for clothes. The bed was very cozy, and the high-speed wifi was a bonus. However, I was not too impressed by the non-existing view.
Rooms
8.0
The rooms were comfortable and clean with some nice design features and lots of hangers for clothes. The bed was very cozy.
Service
9.0
The staff was very helpful and pleasant. They were genuine and made my stay very welcoming.
Location
9.0
The hotel is in a superb location, close to many important landmarks and within walking distance of all major attractions in the city.
Dining
8.0
The dining experience was excellent with a variety of choices including artisan breads and delicious local products.
Facilities
8.0
The hotel offers great facility services to enhance the overall stay.